Hanmer Holiday Homes

Overview

Hanmer Holiday Homes required a powerful, flexible booking system to support their growing accommodation business. Their existing platform, could not be customised to meet their operational needs, creating limitations across bookings, integrations, and day-to-day management.

Byte Media was engaged to design and develop a fully custom solution using SilverStripe, delivering a seamless customer experience alongside a robust, tailored backend system.

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The Challenge

The client had outgrown their existing booking platform and was facing several key issues.

Their previous system, was restrictive and did not allow for the level of customisation required to support their business model. This made it difficult to adapt workflows, manage bookings efficiently, and integrate with other tools.

They also needed:

• A more intuitive booking experience for customers
• Real-time availability and dynamic property management
• Integration with external systems such as accounting and messaging
• A centralised system for managing properties, bookings, and users
• A solution that could scale with their business over time

Ultimately, they required more than just a website. They needed a fully tailored booking and management platform.

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The Solution

We designed and developed a custom booking system built on SilverStripe, tailored specifically to the way Hanmer Holiday Homes operates.

The public website was built to provide a smooth and user-friendly booking journey. Users can easily browse properties, view availability in real time, and complete bookings online with confidence. Behind the scenes, we developed a powerful, custom admin interface that gives the client full control over their business. This includes managing property listings, pricing structures, availability, and customer data, all within a system designed around their workflow.

We also implemented a range of custom integrations to streamline operations:

• Xero integration for financial management and invoicing
• SMS notifications for booking confirmations and updates
• Connectivity with external booking platforms
• A dedicated homeowner portal where property owners can log in and track bookings and performance

Every aspect of the system was built to remove limitations and give the client complete flexibility.

The Outcome

The result is a fully customised, scalable booking platform that has transformed how Hanmer Holiday Homes operates.

The new system has:

• Improved the customer booking experience with a fast, intuitive interface
• Streamlined internal processes through a tailored admin system
• Reduced reliance on third-party platforms and their limitations
• Enabled seamless integrations across key business tools
• Provided a scalable foundation for future growth

By replacing a restrictive off-the-shelf solution with a custom-built platform, the client now has full control over their system and the ability to evolve it as their business grows.

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